Refund & Cancellation Policy

You can request a refund of unused wallet credits at any time by emailing support@talkpix.ai. Purchased credits never expire, so there is no deadline to use or reclaim them.

Credits already spent on a delivered output are not refundable, subject to the 14-day right below and your statutory rights. If you think you were charged in error, email us and we will look at the job.

If you buy as a consumer in the UK or EEA, you have 14 days from purchase to cancel.

Credits, memberships and the first-video offer are made available immediately. At checkout you ask us to start straight away and confirm you understand that the cancellation right ends for what you use: credits spent on a generation, and videos delivered to you. We confirm this in your order email.

Within the 14 days you can still cancel whatever you have not used. We refund unused purchased credits to your original payment method within 14 days of your request, without deducting any fee. For a membership, cancelling within 14 days of a payment refunds that payment's unused credits and stops renewal.

Your rights when an output is faulty, not as described or not delivered are never affected by any of this.

To cancel, email support@talkpix.ai from your account address with your order reference. You do not need to use any particular form or give a reason.

Deleting your account (from your account, or by asking us) cancels any membership at once, so nothing renews, and ends any unused credits. If you want unused purchased credits refunded, ask us before you delete the account. Deleting it does not by itself refund past payments.

If a generation fails for a technical reason on our side, the credits reserved for it are returned to your wallet automatically — you do not need to ask. Duration-based jobs are reconciled against the length actually rendered, and a partial batch is charged only for the items that succeeded.

TalkPix no longer sells monthly memberships. If you started one before 7 October 2026, you can cancel it in one click from your account, which opens the Stripe billing portal. Cancelling stops all future charges; the month you already paid for runs to its end and the credits it added stay in your wallet.

Auto-refill is off unless you tick it while buying a pack. With it on, it tops you up only when your balance falls below 10 credits, emails a receipt for every charge, and can be switched off at any time from your account.

Email support@talkpix.ai from the address on your account and tell us what you want refunded. We aim to reply within one business day. Approved card refunds are returned to the original payment method through the provider that took the payment (iyzico, or Stripe for purchases before 7 October 2026); how quickly it appears is then up to your bank.

Credits arrive in your wallet as soon as the payment is confirmed; nothing physical is shipped. How delivery works, and how to cancel an order for whatever you have not used, is set out on Delivery, Returns & Service Cancellation.

This page restates, in plain language, the refund terms you agree to when you buy. The contract itself is section 5 of the Terms of Use, which governs if the two ever differ.